« Back to Index
Fynanz Privacy Policy
Updated: March 6, 2008
Your privacy and the protection of your sensitive
personal information are of utmost importance to us.
Because we collect and/or store certain types of
information from and about you, it is necessary to explain
our policy and the terms and conditions surrounding the
capture and use of that information.
This policy discloses which information we collect and
how we use it, as well as the choices you can make about
the way your information is collected and used. We also
explain how any personal and/or personally identifiable
information that we may request will be used; these
explanations can usually be found on the same pages where
the information is requested. We also detail below our
security policy which describes how your personal
information is protected both electronically and
physically.
In general, and as described in detail below, we collect
several types of information from you:
- Personal data required to verify your identity
- Personal, academic and financial data necessary to assess
your eligibility to borrow or lend money through
Fynanz
- Optional personal information you may wish to share
in the furtherance of your goals in using our site
- Information about your visits to and use of this
web site to help us maintain the appropriate features,
functionality and user experience
Information We Collect From You and About You
We collect personal and financial information from you
while you use the site, and most of this collection occurs
during registration. Some information is required and some
is optional, some will remain private and some will be
displayed to other users. We always let you know which is
which. Additional information may be gathered during your
subsequent use of the site, whenever you choose to provide
it.
Certain personal information must be supplied during the
member, lender and borrower registration processes, as
indicated below, in order to (a) enable registered users to
login to the site, (b) determine borrowers' eligibility for
loans through our proprietary credit scoring process, (c)
verify borrowers' and lenders' identities, (d) establish
borrowers' and lenders' ability to make and request loans
by verifying that they are at least 18 years of age, and
(e) guard against potential fraud. This basic personal
information includes:
- Your name (member registration)
- Your email address (member registration)
- Your date of birth (borrower/lender
registration)
- Your home address and telephone number
(borrower/lender registration)
- Your Social Security number (borrower/lender
registration)
When you register as a borrower, we will use this
information to pull a credit report from a credit bureau to
determine your creditworthiness as well as to help lenders
assess your loan request in the context of your overall
academic and financial situation. We will also use your required and
optional information to facilitate activities and
transactions that need to occur during online
people-to-people lending, such as:
- Generating public borrower profiles on the
site
- Assigning you a borrower credit grade based on your
academic characteristics and financial information
- Enabling our financial services partners to
implement automatic payments and fund transfers
- Contacting you if there is a problem completing a
transaction you requested or to discuss a problem with
your account
- Implementing collection activities as needed
- Maintaining regular communications with you
concerning transactions you initiate, such as
requesting information or assistance, submitting a loan
request, making payments, transferring funds, etc.
When you register as a lender, we will request some
required and optional data in order to facilitate such
activities as:
- Generating a public lender profile on the site
- Enabling our financial services partners to
implement fund transfers and the receipt of borrower
payments
- Contacting you if there is a problem completing a
transaction you requested or to discuss a problem with
your account
- Maintaining regular communications with you as may
be necessary to execute transactions you request, such
as submitting loan portfolios and transferring funds,
etc.
In addition, we gather names and email addresses of
people who contact us through our web site with questions
about our company or lending/borrowing operations. We
collect this information for the sole purpose of responding
to such inquiries and do not store the contact information
unless requested by these people, such as in the case of
job applicants who submit resumes, etc.
Finally, we collect information about your computer and
your visits to our web site, such as your IP address,
geographical location, browser type, referral source,
length of visit, and page views through the use of log
files. We use this aggregated information in the
administration of our web site to improve its usability and
to evaluate the success of particular marketing/advertising
campaigns, search engine optimization strategies and other
marketing activities. We use non-identifying and aggregated
information to help optimize our web site based on the
needs of our users. Except as specifically described below
in the section entitled "How and When Your Information Is
Shared With Other Parties," no personal or personally
identifiable information about any individual user will
ever be distributed to third party organizations for any
purpose, including marketing.
Information We Collect About Third Parties
If you choose to use our referral service to share
something within our website http://www.fynanz.com, such as a
listing or a member profile, with a friend, we will ask you
for your friend's name and email address to process your
request to share the information. We will automatically
send your friend a one-time email inviting him or her to
visit the site. Fynanz stores this information for the sole
purpose of sending this one-time email and tracking the
success of our referral program.
Your friend may contact us at compliance@fynanz.com to
request that we remove this information from our
database.
Tell-a-Friend and Other User Referral Activities
Users may choose to refer friends to the site or
directly to their loan listings via email. If this referral
occurs independently of our site or a partner's site, we do
not track the referral other than as a unique page view.
Since we do not collect any information from the referring
party or the recipient of the external email referencing
our site, we do not capture or store any information about
either party. If friends refer each other to our site or to
their loan listings via a partner's site, we will store and
track information about the referring and receiving parties
only long enough to determine the effectiveness of our
marketing activities which contributed to the referral.
Users may choose to electronically forward a link or
page to a friend by clicking the “email” or
“share” link. The users must provide their own
names and email addresses as well as those of the intended
recipients in order for the email to be sent. This
information is used only in the case of transmission errors
as well as to let the recipient know who sent the email so
that it is not mistaken for spam. The information is not
used for any other purpose and we do not store the names or
email addresses of your friends. These are one-time-only
emails initiated by friends of the recipients, and the
recipients are not added to any mailing list or contacted
by Fynanz apart from this specific email.
Our users can also refer friends to the site by
completing a simple form to generate an email invitation.
In this case, the email invitations do not track back to
any particular loan request, and the sender will not know
whether you are a borrower, lender or simply a member. The
information collected in this process is only kept long
enough to monitor whether the referral program is achieving
the desired results in terms of attracting new visitors to
the site and converting them into members. Again, these are
one-time-only messages initiated by friends of the
recipients, and the recipients will not be added to any
mailing list or contacted by Fynanz apart from this
specific email. In the case where a bonus is offered to a
member in return for the referral, Fynanz will only retain
the information about the referred parties to properly
credit the account of the member initiating the referral.
The information is not used for any other purpose.
Communications From Our Site
When you register on our site you will receive emails
that confirm specific actions you requested. You will
receive notifications confirming your registration, the
successful verification of email addresses and bank
accounts, and confirmation of successful submissions of
loan requests and portfolios. You will also receive
progress updates on the status of loan requests and
submitted portfolios. These are transactional notifications
that you cannot opt out of receiving, as they are in place
to protect the security of your account and your personal
information. We will also send you responses to any emails
you send us. From time to time, we will also send user
surveys and requests for user feedback regarding user
experience and site operations. The completion of these
surveys or requests for feedback is strictly voluntary. If
you do not wish to receive these surveys or user feedback
emails, you may opt out by writing to customer.care@fynanz.com.
How and When Your Information Is Shared With Other
Parties
Information is shared with other parties in the
following ways:
- Required and optional information about borrowers
and lenders is displayed on public profiles that
members can update at any time; certain information is
optional and you can choose not to supply it and/or can
remove the optional information at any time
- Personal but not personally identifiable
information about borrowers is contained in loan
listings that can be viewed by all users
- Financial and credit information about borrowers is
displayed only to qualified lenders
- Information is shared directly between users and
other or potential users through referrals initiated by
borrowers, either manually or through a "share my loan
with a friend" feature which makes the loan data
available through other channels
For privacy purposes, borrowers and lenders remain
anonymous on the site and are identified only by their
chosen screen names. Borrowers will be able to see the
screen names of their lenders and vice versa. However,
borrowers have public profiles and loan listings on the
site that display their information to any users who view
these pages. The loan listing pages include borrowers' FACS
grades, school information and other financial information
that is shown to qualified lenders so that they can
effectively evaluate loan requests. Loan listings also
contain certain personal information and, in some cases,
answers to questions posed by lenders that are incorporated
into loan listings. Lenders also have public profiles on
the site containing personal information that they have
opted to include. Finally, members creating blog/forum
posts are also identified by their screen names.
To protect borrowers' and lenders' privacy, however, the
blog/forum posts do not track back to loan listings or loan
funding decisions, respectively. Fynanz is not responsible
for any personal information that borrowers or lenders may
choose to reveal about themselves in their screen names,
loan requests, blogs, or public profiles or blog/forum
posts. Given the community nature of any people-to-people
transaction site, however, it may be in the best interests
of borrowers and lenders to share some level of personal
information in order to achieve a satisfactory outcome
(i.e., it may be necessary for you to share a certain
amount of personal information in order for your loan to
receive full funding).
If you choose to disclose your affiliations with
networking sites, online communities and professional or
educational organizations, we will ask you to provide us
with your affiliation credentials (such as an alumni email
address for your college) so that such an affiliation can
be verified. In other cases, this verification may involve
our contacting a list administrator or other information
owner who is in the position to verify your association
with the organization you specify. Supplying this type of
affiliation information benefits you as both a borrower and
a lender in that it helps our automatic matching system
pair you with suitable transaction partners and thereby
helps bring about successful borrowing and lending
endeavors.
We may share your information with law enforcement or
other government agencies as required by law or for the
purposes of limiting fraud. We reserve the right to
disclose your personally identifiable information when we
believe that disclosure is necessary to protect our rights
and/or to comply with a judicial proceeding, court order,
or legal process served on our Web site.
Fynanz works with a number of trusted partners that
perform vital functions as part of our operations,
including credit bureaus, collection agencies, electronic
payment service providers, and customer support call
centers. Information is shared with these third parties
only to the extent necessary for us to process the
transactions you initiate or perform other specific
services, like collections. Our partners are legally
required to keep your information private and secure.
How Your Credit History and Fynanz Loan Data Is
Shared
When you create a loan listing, you will be posting
personal information on the site that will be visible to
all users. This information includes details about your
loan request, as well as your screen name, geographic
location, Fynanz credit grade and a description of the loan
request.
Qualified Fynanz lenders will also see certain credit
data collected from or calculated based on your credit
bureau file. It is necessary to allow prospective lenders
to see this information as they evaluate your loan request.
The information displayed to lenders includes a credit
profile section and a credit history section.
The academic information section includes your:
- Class status / Year in school
- Major or course of study
- Enrollment status
- Expected graduation date
- Debt-to-income ratio (DTI)
The financial infomation section includes the following
information:
- Expected loan repayment start date
- Employment status
- Occupation, job title and tenure in your
current position, if provided by you
- Income range
- Existing monthly debt payments
- Relationship to borrower (for cosigners)
- Home ownership status, if available
If you successfully receive a loan through Fynanz, we
will also display status information about your loan to
your lenders. Your loan tracks back to you by your screen
name, so it is important that you choose a screen name that
will protect your anonymity. You should not choose a screen
name that resembles your actual name or that of any other
person. Further, you should not include your name or
personally identifiable information in your loan request.
Your payment performance information such as late payments,
collections activity or any other instances of delinquency
will be displayed to your lenders.
Notifications
Fynanz will send you email notifications from time to
time, and these are required elements of your transactions
on our web site, such as confirmations of particular
actions you have taken. These required notices are sent
typically to notify you of a change in status such as when
you are confirmed as a borrower or lender, or for legal or
security purposes. For example, certain notifications are
sent for your own protection to ensure that no one can make
a change to your account without your knowledge, such as
confirming the addition of a new email address or linked
external bank account. These notifications are sent to you
so that you can be assured that no one is making changes to
your account without your knowledge. In other cases, these
notifications involve changes to various legal agreements
or site policies. Generally you may not opt out of these
service related emails.
Where You Can Find and/or Correct Your Information
You can access all of your personal and personally
identifiable information that we collect online and
maintain by visiting your profile in the My Account section
of our site. This section of the site is password-protected
to better safeguard your information. As a registered user,
you can update your password, email address, physical
address, phone number, bank account information and
affiliations data at any time on the website, and if you
need to change any other information in your profile you
can contact us at customer.care@fynanz.com.
To protect your privacy and security, please contact us at
customer.care@fynanz.com
to make changes to your sensitive account
information.
As noted above, much of the optional personal information
we collect will help increase the likelihood that you, as a
borrower or a lender, will have a successful experience on
the site. We accomplish this objective with an automatic
matching system that uses a complex algorithm to identify
connections between borrowers and lenders based on the
optional personal information provided on our site. This
optional information includes:
- Details about your loan request that you may decide
to share in an extended loan description
- Schools attended
- Past and present employers
- Affiliations with clubs, associations, social
networks and online communities
This information, along with all of your other personal
data, is maintained in your member profile.
Web-related Information Collection
We use cookies on our web site, including session ID
cookies and persistent cookies. A cookie is a text file
sent by a web server to a web browser, and stored by the
browser. The text file is then sent back to the server each
time the browser requests a page from the server. This
enables the web server to identify and track the web
browser and load the pages according to a user's
preferences for that particular site, including the
personalization of content. Cookies are not tied to
personally identifiable information.
More importantly, using cookies also helps us protect
the security of your account. Session ID cookies follow
your activities on our site so that we can ensure that no
one is making changes to your profile, applying for loans
or making loans on your behalf. This information is
encrypted and no personal data about you is stored on our
servers.
We may send a cookie that can be stored by your browser
on your computer's hard drive. We may use the information
we obtain from the cookie in the administration of our web
site, to improve its usability and for evaluating our
marketing effectiveness as described above. We may also use
that information to recognize your computer when you visit
our web site (if you select the "remember me on this
computer" option, and to personalize our web site for you.
Most browsers allow you to refuse to accept cookies. (For
example, in Internet Explorer you can refuse all cookies by
clicking "Tools", "Internet Options", "Privacy", and
selecting "Block all cookies" using the sliding selector).
Blocking cookies, however, can also have a negative impact
on the usability of many web sites.
Cookies may have long-term expiration dates and thus can
stay in your hard drive for months at a time. While you can
remove them as instructed by the help content in your
chosen browser, disabling cookies will prevent you from
using our site. As with many transactional web sites,
cookies must be enabled in order to use our site.
We use a third-party tracking service that uses cookies
to track non-personally identifiable information about
visitors to our site in the aggregate (such as page views
and referral page information to track the success of our
marketing efforts to bring people to our site as well as
overall site performance). We use a web beacon on one page
of the basic member registration form to track the number
of new users who join our site in response to certain
advertising efforts. No personal or sensitive information
is transmitted to advertising partners (but one such
partner uses incoming IP addresses to avoid double-counting
the number of new members who joined as a result of the
advertising campaign).
Compliance With State and Federal Laws
This privacy policy may not constitute your entire set
of privacy rights, as these may also vary from state to
state. To be certain of your privacy rights, you may wish
to contact the appropriate agency in your state that is
charged with overseeing privacy rights of consumers.
Certain regulations issued by state and/or federal
government agencies may require us to maintain and report
demographic information on the collective activities of our
membership. We may also be required to maintain your
personal information for at least seven years in order to
be in compliance with applicable federal and state laws
regarding recordkeeping, reporting and audits.
Links to Other Sites
We may offer links to partners' sites. We make the
decision to provide links to these sites based on the
quality of information provided at the time the links are
enabled, and we make every effort to monitor the continuing
quality of content provided on these sites. However, these
external sites are not subject to this privacy policy.
Further, Fynanz has no control over the content of these
sites. Please consult the privacy policies on these sites
before you provide them with any of your personal
information.
Fynanz Security Policy
Fynanz has instituted industry-leading procedures
to safeguard your personal and personally
identifiable information through vigorous physical,
electronic and operational policies and practices. All data
is considered highly confidential. Data can only be read or
written through defined service access points, the use of
which is password-protected. The physical security of the
data is achieved through a combination of network firewalls
(there is no direct communication allowed between the
database server and the Internet) and servers with hardened
operating systems, all housed in a secure facility. Access
to the system, both physical and electronic, is controlled
and sanctioned by a high-ranking manager.
Further, we also equip our servers with Secure Socket
Layer (SSL) certificate technology to ensure that you when
you connect to our web site you are actually on our site.
SSL also ensures that all data entered into the web site is
encrypted. To verify that SSL is being used, look for the
key or padlock icon on your browser. For further encryption
protection, we use a 128-bit secure browser for logins and
transactions. Our site also makes use of "CAPTCHA"
technology, which is a test that we use to ensure certain
sensitive transactions are being initiated by a human and
not by another computer. The test involves viewing a
distorted image of a word that a computer would not be able
to interpret and then entering in the text shown in the
image. Finally, we subject our systems to periodic security
audits to ensure that your information is thoroughly
protected and secure.
Secure, off-site hosting
We store all sensitive financial data such as Social
Security numbers and bank accounts in a highly secure
environment hosted by our partner, Engine Yard, a SAS 70
Type 1 compliant provider. We also maintain physical,
electronic, and procedural safeguards that meet or exceed
industry standards for financial institutions.
Session time-outs
We also employ session time-outs to protect your
account. You will be logged out of the site automatically
after a specified period of inactivity. This time-out
feature reduces the risk of others being able to access
your account if you leave your computer unattended.
Protection of account numbers
When we contact you about your account to confirm a
funds transfer, we only reference the last four digits of
your bank account number; this is done for your protection
so that you will recognize the source or destination
account as one which you own. Further, we employ strict
access standards ensuring that only the senior-most
employees or partner representatives have access to your
account numbers and other sensitive information. This
access is only granted in order to complete transactions
which you request or to provide regular ongoing service to
your account.
Passwords
At a minimum, we require the use of both numbers and
letters in your password. We have also instituted secure
steps by which you can regain access to your account should
you forget your password, including the use of a security
question. Your password is not known to any employee or
third party with whom we may partner, and we will never ask
for your password as a means of identifying yourself. You
should never share your password with anyone, and if you
ever receive an email purporting to come from Fynanz that
asks for your password, you should immediately report this
development.
ID theft policy
Fynanz utilizes state of the art authentication
technology to verify identities. However, if a lender
suspects that one of their loans belongs to a person who
has committed ID theft, please contact us at security@fynanz.com.
Fynanz will work with law enforcement authorities to track
down and prosecute anyone who has committed identity theft.
Fynanz will reimburse the lender for the unpaid principal
balance of loans where the borrower has committed identity
theft.
What you can do
In addition to our own substantial efforts, you can take
several precautions to protect the security of your
computer and personal information. For instance, you can
start by using a well-chosen password. You should avoid
using any information that others can easily learn about
you, such as a family member's name or birthday, and you
can also use special characters in place of letters. We
also recommend that you change your password frequently.
You can also install and regularly update antivirus and
firewall software to protect your computer from external
attacks by malicious users. When you are finished with a
session on our site, be sure that you log out and close the
browser window.
To protect your account, we send automatic notifications
confirming certain actions taken on your account, such as
changes to a password or external linked account. We do
this for your own protection so that you can be sure no one
else is making changes to your account without your
knowledge. However, the security offered through these
notifications can be undermined if other people have access
to your email account. Therefore, you might consider
restricting access to the email account you registered with
on this site and/or changing your password on that email
account frequently.
If you use a computer that is accessed by other people,
such as in a public library or Internet cafe, we recommend
that you take special precautions to protect the security
of your account and personal data. When you are finished
using our site, you should log out completely, then close
the browser window and clear the browser's cache files.
You should also be aware of fraudulent attempts to gain
access to your account information known as "phishing."
Phishing is a tactic used by scammers in which unsuspecting
people are brought to a web site by a genuine-looking email
purporting to be from a legitimate company. The phony or
"spoof" email takes the person to a web site that looks
legitimate but in fact is not. Either in the email itself
or on this fake site, scammers will ask for login
information to gain access to people's accounts and
withdraw their money. Fynanz will never ask you for your
login information in the context of any email. In general,
you can protect yourself against phishing by never
providing personal or login information via an
email—instead, go the web site directly. You might
also make it a habit to check the URL of a web site to be
sure that it begins with the correct domain. In the case of
Fynanz, you should always ensure the URL begins with
http://www.fynanz.com, https://www.fynanz.com, or
http://blog.fynanz.com
We May Make Changes to This Policy
As technologies, laws and user needs change, our site
and its features will also change. This policy may be
updated from time to time as such needs dictate, and we
will always communicate these changes to you by posting
them on this web site and/or by notifying you via email in
the event of any substantive or material changes.
You may contact us at:
Fynanz, Inc.
Attn: Compliance Department
224 West 30th Street, Suite 604
New York, NY 10001
« Back to Index